It's easy to reach us at Total Merchant Services. Our customer service telephone lines are always open, 24 hours per day, seven days per week. You can telephone or e-mail our staff. Or, just fill out the contact form below.

customer service
Our customer service is designed to make credit card processing easier, more convenient, and more productive for you. With knowledgeable customer service representatives available via telephone 24 hours per day, seven days per week, you'll always be able to get the answers you need, when you need them.

Our representatives can help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day. Call 1-888-682-4464 (prompt #1).

 
terminal help desk support
If you have any questions about your point of sale (POS) credit card terminal, need to schedule telephone training for you or your employees, need to replace broken equipment, or need additional supplies, our terminal help desk is here to provide any assistance you need to keep your point of sale terminals up and running at all times. Call 1-888-682-4464 (prompt #2).
 
fast and easy enrollment
Are you ready to start accepting credit cards? If so, you are a few easy steps away from doing just that. You can apply over the phone with one of our sales consultants or for your convenience you can complete our Pre Application - Contact Request Form to have a representative contact you.

To learn more about Total Merchant Services, or to establish a merchant account, you may contact your authorized Total Merchant Services Sales Office listed below:

    Total Merchant Services
    255 Gold Rivers Road
    Third Floor
    Basalt, CO 81621

    Phone: 888-848-6825   Ext: 319
    Fax: 888-718-6825
    Email: Graham@processcards.com
 
e-mail us
Just e-mail us your questions or comments. We'll get back to you with the information you need.
Total Merchant Services (TMS) is a registered ISO/MSP for HSBC Bank USA, National Association, Buffalo, NY


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